Provider Terms & Conditions

The following terms, where capitalised, carry the meanings assigned below throughout these Terms and all incorporated policies.

2.1 By registering on the Platform, submitting a bid, accepting an Assignment, or using any DassGO service through any channel, you confirm that you have read, understood, and agree to be legally bound by these Terms, the Privacy Policy, Anti-Fraud Policy, Non-Circumvention Policy, Escrow Policy, Financial SOP, and Data Processing Consent, all incorporated herein by reference.

2.2 If you do not agree to any part of these Terms, you must not access or use the Platform.

2.3 Your continued use of the Platform following any published update constitutes your unconditional acceptance of the revised Terms.

2.4 Electronic acceptance — including application submission, Platform login, bid submission, or Assignment acceptance — shall have the same legal force as a handwritten signature under Ethiopian electronic transactions law.

2.5 DassGO shall not be responsible for any Provider's failure to read these Terms prior to use.

3.1 DassGO is a centralised intelligence platform operating a decentralised multi-service ecosystem through technology-driven execution, verified Provider coordination, layered governance, and shared infrastructure. DassGO is not a marketplace, broker, or directory.

3.2 DassGO acts as the single point of accountability for every service request from Intake Form submission through to verified delivery. DassGO coordinates, assigns, oversees, and governs every aspect of service execution.

3.3 DassGO operates across nine (9) business divisions: Travel, Hotel & Visa; Digital & Online Services; Buy & Sell Goods; Consulting & Advisory; Jobs, HR & Talent; Home, On-Site & Personal Services; Learning, Skills & Certification; Marketing & Promotion; and Healthcare, Pharmacy & Medical. The scope of available services may be updated without prior notice.

3.4 Services may be delivered through Type 1 (Online), Type 2 (Hybrid), or Type 3 (Physical) models. DassGO does not guarantee the permanent availability of any particular service, channel, feature, or division at any time.

4.1 To qualify as a DassGO Provider, applicants must:

• Be at least 18 years of age
• Be legally authorised to operate within their jurisdiction
• Provide valid government-issued identification
• Submit required KYC/KYB verification documents
• Maintain accurate and current business and banking information
• Demonstrate professional capability in their registered service category
• Hold valid professional qualifications and permits for declared service categories
• Have no unsatisfied fraud findings, platform bans, or relevant criminal convictions
• Agree to all DassGO trust, privacy, and execution policies

4.2 DassGO reserves the right to approve, reject, suspend, or revoke Provider eligibility at its sole discretion, at any time, without prior notice. No reasons need be provided for any rejection.

4.3 Where a Provider is a legal entity, the individual registering on that entity's behalf represents and warrants that they hold full authority to bind that entity contractually. DassGO shall not be responsible for verifying such authority.

4.4 Any Provider who uses the Platform in breach of eligibility requirements shall be solely and fully liable for all consequences, and shall indemnify DassGO from any and all claims, damages, penalties, or losses arising from such misrepresentation.

5.1 Providers must register a Platform Account and complete KYC/KYB verification before accessing any assignment, bidding system, or payout function. KYC/KYB is mandatory at activation and at every annual re-verification.

5.2 KYC/KYB covers: government ID validation, facial recognition, professional licence validation, background screening against fraud/watchlist/sanctions databases, and address verification.

5.3 Providers must provide accurate, complete, and current information during registration and are responsible for maintaining the accuracy of that information at all times.

5.4 A registered Provider is responsible for maintaining the confidentiality of their Account credentials and for all activities conducted under their Account. Any unauthorised access must be reported immediately to info@dassgo.com.

5.5 A Provider may not create more than one Account without DassGO's express written consent. Multiple accounts created to circumvent suspensions or restrictions are prohibited and may result in permanent termination of all associated accounts.

5.6 DassGO reserves the right to reject, suspend, or terminate any Provider Account at its sole discretion, with or without prior notice and without liability.

6.1 Every Provider is automatically assigned a tier based on their cumulative count of verified Completed Jobs. Provider Share + Platform Share = 100% of GTV on every completed job.

6.2 Progression Rules

• Only fully confirmed and settled Completed Jobs count toward tier advancement
• Each qualifying job credits exactly one (1) Progression Point
• Tier reclassification is immediate and automatic — no application required
• Tiers advance in order: Entry → Blue → Silver → Gold → Platinum → Elite → Internal; no tier may be skipped
• No demotion for inactivity unless a separate policy is issued with at least 30 days' written notice
• Tier advancement and demotion are fully automated and system-calculated — no human may manually modify a Provider's tier or score

7.1 Providers participating in the Bid System must submit accurate and realistic quotations, honour all submitted pricing and timelines, avoid bid manipulation or collusion, and maintain fair competitive behaviour at all times.

7.2 DassGO reserves the right to directly assign projects, reject bids without explanation, and prioritise Providers based on trust score, performance, quality, and urgency. All assignment decisions are final and not subject to Provider appeal. No human may modify any score component.

7.3 Your bid must be all-inclusive. The Customer sees only the price, tier badge, and timeline — Provider identity is never disclosed to the Customer.

Bid Score Formula

Minimum Thresholds to Bid

8.1 By accepting any Assignment through the Platform, you agree to:

• Deliver all agreed services within confirmed timelines and to the highest professional standard
• Acknowledge Assignment receipt within 30 MINUTES of notification (see Critical Rule below)
• Provide mandatory status updates at 25%, 50%, and 75% completion milestones for tasks exceeding 4 hours
• Follow all DassGO SOPs, operational workflows, and QA processes without exception
• Maintain active operational communication throughout execution
• Submit completed work through the Platform for mandatory QA review before Customer delivery
• Cooperate fully with DassGO monitoring, auditing, and investigation processes
• Comply with all applicable local, national, and international laws
• Accept full legal responsibility for the accuracy of all information provided to DassGO

8.2 DassGO reserves the right to reassign or cancel a request in the event of Provider non-responsiveness, without refund or compensation obligation to the Provider.

8.3 Professional Licensing

Providers are solely responsible for obtaining, maintaining, and renewing all professional licences, trade licences, government permits, and professional body registrations for their declared service categories. DassGO may request licence evidence at any time. Failure to produce satisfactory evidence within five (5) business days triggers suspension of assignment eligibility. Operating without a valid required licence is a material breach.

8.4 QA Review & Delivery Gate

All completed work is subject to mandatory QA review by DassGO's Division Admin before delivery to the Customer. This gate cannot be bypassed. The Admin may: (A) Approve; (B) Request Rework with a revised deadline; or (C) Reject the submission.

Upon receiving a rework brief, the Provider must acknowledge within 30 minutes and resubmit within the revised deadline. A second QA failure may trigger disciplinary action.

9.1 You are strictly prohibited from:

• Contacting, soliciting, or communicating directly with any Customer outside the DassGO Platform in any form or through any channel
• Disclosing your identity to any Customer
• Accepting cash, cryptocurrency, gifts, or any benefit from a Customer outside the Platform
• Off-platform solicitation, circumvention, or direct Customer transactions
• Fraud, deception, identity falsification, or submission of false documentation
• Fabricating qualifications; colluding to fabricate delivery or manipulate payments
• Inflating ratings or performance data; creating secondary accounts to exploit the tier system or distort bid scoring
• Bribery, corruption, money laundering, or terrorist financing in any form
• Fabricated transactions or manipulation of ratings, reviews, or trust systems
• Illegal services, cybersecurity attacks, data scraping, or API abuse
• Unauthorised subcontracting without DassGO's prior written consent
• Reverse engineering, tampering with, or attempting to compromise any DassGO system
• Harassing, threatening, or abusing any DassGO staff, representative, or Customer
• Sharing Account credentials with any third party or allowing unauthorised Account use
• Using Customer data for personal or commercial purposes

9.2 Breach of any prohibition in this clause constitutes a material and irreversible breach entitling DassGO to immediate termination, permanent blacklisting, full payout forfeiture, and legal action. All consequences are cumulative and not mutually exclusive.

10.1 By accepting this Agreement, Providers provide explicit and irrevocable consent to all monitoring and recording of Platform communications and activities. All records are admissible as evidence in any dispute, disciplinary, or legal proceeding.

10.2 DassGO reserves the right to audit all Provider activities, verify transactions, review all Platform communications, and request supporting documentation at any time without prior notice.

10.3 DassGO's CTO maintains immutable audit logs that cannot be modified or deleted by any user, including system administrators.

10.4 All Provider records are maintained by DassGO for a minimum of seven (7) years.

11.1 DassGO deducts its Platform Share before releasing net payout to the Provider. The Platform Share covers system routing, security infrastructure, payment processing, and platform operations. Provider Share + Platform Share = 100% of GTV on every completed job.

11.2 All pricing must be transparent and approved exclusively through DassGO systems. Hidden charges to Customers are strictly prohibited. Bid price must be fully inclusive of all costs, VAT, taxes, and materials. No supplementary charges may be added to a Customer after bid acceptance.

11.3 Platform Share rates may be revised with a minimum of 14 days' written notice.

12.1 All payments shall be processed exclusively through approved DassGO financial systems. Payout is released only upon Customer confirmation or Auto-Approval following the Review Window. DassGO targets processing within 3–5 business days of release confirmation.

12.2 Customer funds are held in DassGO's Escrow Account pending service verification, milestone achievement, Customer confirmation, and compliance checks.

12.3 For multi-stage projects, payments may be released in stages based on approved deliverables, milestones, and Customer acceptance.

12.4 DassGO may delay, suspend, withhold, redirect, or permanently forfeit payouts during: active fraud investigation; compliance review; active dispute proceedings; KYC/KYB re-verification; or Annual Re-Verification non-compliance. Providers are solely responsible for all applicable taxes.

12.5 DassGO may reverse or refund escrowed funds in cases of proven fraud, failure to deliver, material breach, Customer protection requirements, or legal obligations.

13.1 As an independent contractor, Providers are solely responsible for: registering with the Ethiopian Revenues and Customs Authority (ERCA); filing accurate income, business, and VAT tax returns; paying all applicable taxes on Platform earnings; and maintaining proper accounting records.

13.2 DassGO does not withhold income tax, pension, or social security. Payout figures are gross of all tax obligations. Providers shall fully indemnify DassGO for any claim, liability, or cost arising from tax non-compliance.

14.1 All completed work is subject to mandatory QA review by DassGO's Division Admin before delivery to the Customer. This gate is mandatory and cannot be bypassed.

14.2 Performance Score Scale:

14.3 Scores are fully automated, recalculated upon every case closure, and immutably recorded. No DassGO staff member may manually modify any score component.

14.4 DassGO operates a Seven-Tier Governance System: Entry · Blue · Silver · Gold · Platinum · Elite · Internal. Tier advancement is fully automated. No human may manually modify a Provider's tier or score.

15.1 DassGO may establish and revise cancellation and refund rules based on project stage, service category, operational costs, Provider fault, and Customer protection considerations. All refund decisions made by DassGO are final.

15.2 Stage-Based Framework:

16.1 Any Provider who believes their tier classification, Progression Point total, or payment allocation is incorrect may raise a formal dispute by submitting a written request to DassGO Finance within thirty (30) calendar days of the event.

16.2 All operational disputes follow a mandatory three-step path: Step 1 — Internal Review (DassGO Support & QA; evidence within 24 hours). Step 2 — Executive Escalation (senior management; decision within 72 hours). Step 3 — Binding Arbitration in Addis Ababa, Ethiopia (awards are final and enforceable). No party may proceed without completing the prior step.

16.3 Platform records, system logs, AI outputs, and audit trail entries are admissible as primary evidence. The COO's decision on internal appeal is final.

16.4 If unresolved after Step 2, the dispute shall be referred to binding arbitration in Addis Ababa, Ethiopia by written notice within thirty (30) calendar days of the Step 2 determination. Proceedings shall be conducted in English and/or Amharic. Arbitral awards are final, binding, and enforceable in any court of competent jurisdiction.

17.1 DassGO enforces a Four-Level Disciplinary Framework. All actions are immediate and effective upon issuance. A suspended, blocked, terminated, or blacklisted Provider shall receive no payment, payout, or assignment until formally reinstated by DassGO, if applicable.

17.2 Post-Termination Obligations — The following obligations survive termination indefinitely: Confidentiality · Non-Circumvention · Intellectual Property · Indemnification · All ongoing proceedings. Upon termination, Providers must immediately cease representing themselves as a DassGO Provider and must not use DassGO's name, brand, or materials in any ongoing commercial communications.

18.1 All Providers are subject to mandatory annual re-verification on the anniversary of their activation date. DassGO issues notice 60 days before the due date. Providers must complete all requirements within 30 days.

19.1 DassGO collects, processes, and stores Provider data in accordance with its Privacy Policy, incorporated into these Terms by reference and available on the Platform.

19.2 By using the Platform, you consent to the collection and processing of your personal and operational data — including contact information, device data, location data, transaction records, communication content, and behavioural data — for the purposes of service delivery, fraud prevention, platform security, legal compliance, and quality improvement.

19.3 DassGO may share your data with licensed payment partners, verification providers, law enforcement authorities, and regulatory bodies as required by applicable law or operational necessity.

19.4 Providers shall not disclose, sell, misuse, or exploit any Customer or DassGO confidential information obtained through the Platform. These obligations survive termination indefinitely.

20.1 Providers shall maintain strict confidentiality regarding Customer information, DassGO business operations, internal workflows, financial records, strategic information, and technical systems. These obligations survive termination of this Agreement indefinitely.

20.2 All DassGO systems, branding, content, software, workflows, trademarks, designs, and proprietary materials are the exclusive property of DassGO. Providers may not copy, reproduce, reverse-engineer, or use DassGO intellectual property without prior written approval.

20.3 Work product created in fulfilment of an Assignment is owned by the Customer upon delivery and escrow release. DassGO retains all rights in the Platform delivery system and infrastructure.

21.1 DassGO's total aggregate liability to a Provider shall not exceed the net payout amount paid to that Provider in the three (3) calendar months preceding the claim. DassGO shall not be liable for indirect, consequential, or punitive damages; loss of assignment opportunity or anticipated income; Platform downtime or technical failures; or automated system decisions made in good faith.

21.2 Providers shall fully indemnify, defend, and hold harmless DassGO from all claims, losses, and expenses arising from:

• Assignment performance or non-performance
• Breach of this Agreement
• Violation of any applicable law
• Tax non-compliance
• Submission of false information
• Direct contact with or circumvention involving any Customer
• Any claim by a Customer or third party arising from your conduct
• Any reclassification of contractor status as employment

21.3 Nothing in this clause limits DassGO's liability for death or personal injury caused by DassGO's own gross negligence or wilful misconduct, or any liability that cannot lawfully be excluded under Ethiopian law.

22.1 DassGO employs artificial intelligence and automated decision-making systems for case routing, Provider matching and scoring, fraud detection, pricing optimisation, performance monitoring, and platform governance enforcement.

22.2 By using the Platform, you acknowledge and consent to being subject to automated decisions. Where an automated decision materially and adversely affects you — including account suspension, escrow freeze, or request cancellation — you may request human review through the official support channel, processed in accordance with the Internal SOP.

22.3 DassGO does not guarantee the absolute accuracy of AI-driven decisions and reserves the right to modify, override, or supplement automated decisions at any time.

23.1 Entire Agreement: These Terms, together with all incorporated policies and the Financial SOP, constitute the entire agreement between DassGO and the Provider and supersede all prior agreements, representations, and understandings.

23.2 Internal SOP Supremacy: Where these Terms reference DassGO's Internal SOP, such documents govern the relevant operational matter exclusively and shall not be subject to disclosure, challenge, or variation by the Provider.

23.3 Independent Contractor: Providers operate strictly as independent contractors. Nothing in this Agreement creates an employment relationship, partnership, joint venture, or agency authority. No vicarious or employer liability attaches to DassGO. Providers are solely responsible for their personnel, taxes, insurance, and all operational obligations.

23.4 Amendments: DassGO may update these Terms at any time. Continued Platform usage constitutes full acceptance of revised terms.

23.5 Severability: If any provision is found unenforceable, it shall be modified to the minimum extent necessary. All remaining provisions continue in full force.

23.6 No Waiver: DassGO's failure to enforce any right or provision shall not constitute a waiver of that right.

23.7 Assignment: DassGO may assign its rights and obligations without restriction. Providers may not assign any rights without DassGO's prior written consent.

23.8 Notices: All formal notices to DassGO must be submitted to info@dassgo.com. Notices to Providers shall be issued through their registered Platform account.

23.9 Force Majeure: DassGO shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, government actions, internet failures, cyberattacks, or pandemics.

23.10 Survival: Clauses 9, 10, 16, 17, 19, 20, 21, and 23 shall survive termination of these Terms.

23.11 Language: These Terms are drafted in English. In the event of any conflict between an English-language version and any translation, the English version prevails.

23.12 Version Control: This is Version 1.0 of the DassGO Provider Terms & Conditions, effective 2026.

24.1 These Terms are governed exclusively by the laws of the Federal Democratic Republic of Ethiopia.

24.2 Any dispute shall first be subject to DassGO's internal Dispute Resolution Policy:

• Step 1 — Support Review (submit to support@dassgo.com with Case ID)
• Step 2 — Executive Escalation to the COO (submit to escalations@dassgo.com)
• Step 3 — Binding Arbitration in Addis Ababa, Ethiopia, within 30 calendar days of Step 2 determination

24.3 Proceedings shall be conducted in English and/or Amharic. The arbitral award shall be final and binding on all parties and enforceable in any court of competent jurisdiction.

25.1 DassGO Technologies PLC (“DassGO”, “we”, “us”) is committed to protecting the privacy and personal data of all Providers. This Privacy Policy explains what personal data we collect, how we use it, how long we retain it, and what rights you have in relation to your data. It is incorporated by reference into the Provider Terms & Conditions and forms a binding part of your agreement with DassGO.

25.2 Data We Collect

DassGO collects and processes the following categories of personal data from Providers: (a) Identity Data — full legal name, date of birth, national identification number, passport or government-issued ID details, facial biometric data collected during KYC verification; (b) Contact Data — registered email address, telephone number, physical business address; (c) Professional Data — business licence details, professional qualifications, certifications, ERCA tax registration number, trade licence numbers; (d) Financial Data — bank account details, payment account references, transaction records, payout history; (e) Technical Data — IP addresses, device identifiers, login timestamps, browser type, Platform usage logs; (f) Communication Data — all messages, submissions, bids, assignment correspondence, and support interactions conducted on or through the Platform; (g) Performance Data — assignment scores, quality ratings, completion records, dispute history, fraud flags; (h) Location Data — where required for Type 2 and Type 3 service delivery.

25.3 How We Use Your Data

DassGO processes your personal data for the following purposes: (a) Account registration and KYC/KYB verification; (b) Assignment routing, bid scoring, and performance management; (c) Payment processing, escrow management, and payout release; (d) Fraud detection, prevention, and investigation; (e) Platform security, integrity, and audit compliance; (f) Legal compliance and regulatory reporting obligations; (g) Dispute resolution and disciplinary proceedings; (h) Communication of policy updates, tier changes, and operational notices; (i) Quality assurance, service improvement, and analytics.

25.4 Data Sharing

DassGO may share your personal data with: (a) Licensed payment service providers and banking partners for payout processing; (b) KYC/KYB verification partners and background screening services; (c) Ethiopian Revenues and Customs Authority (ERCA) and other regulatory bodies as required by law; (d) Ethiopian law enforcement and judicial authorities upon lawful request or court order; (e) Legal and professional advisors under binding confidentiality obligations; (f) Arbitration bodies and dispute resolution authorities in the event of proceedings. DassGO does not sell Provider personal data to third parties for marketing purposes.

25.5 Data Retention

All Provider records are retained for a minimum of seven (7) years from the date of last Platform interaction, or longer where required by applicable law, regulatory obligation, or ongoing legal proceedings. Financial transaction data is retained for the period required under Ethiopian tax and financial regulations. Biometric data collected during KYC is retained only for the duration of the active Provider relationship and deleted within 90 days of permanent account termination, unless legally required to be retained.

25.6 Provider Data Rights

Subject to applicable Ethiopian law and DassGO’s operational requirements, Providers have the right to: (a) Access a copy of personal data DassGO holds about them; (b) Request correction of inaccurate or incomplete personal data; (c) Request deletion of personal data, subject to legal retention obligations; (d) Object to processing where DassGO relies on legitimate interest as the legal basis; (e) Request human review of automated decisions that materially affect them (see Clause 22.2 of the Terms). Requests must be submitted in writing to privacy@dassgo.com. DassGO will respond within 30 calendar days. DassGO reserves the right to decline requests where compliance would prejudice fraud investigations, legal proceedings, or regulatory obligations.

25.7 Security

DassGO employs technical and organisational security measures appropriate to the risk of processing, including encryption of data in transit and at rest, access controls and role-based permissions, immutable audit logging, and regular security assessments. No transmission over the internet is entirely secure; Providers use the Platform at their own risk and are responsible for maintaining the security of their Account credentials.

26.1 DassGO maintains a zero-tolerance approach to fraud in all forms. This policy defines fraudulent conduct, sets out DassGO’s detection and investigation procedures, and specifies the consequences of confirmed fraud. This policy is binding on all Providers and is incorporated by reference into the Provider Terms & Conditions.

26.2 Fraudulent Conduct

The following constitute fraudulent conduct for purposes of this policy: (a) Submission of false, forged, or misleading identity documents, qualifications, or licences during registration or re-verification; (b) Fabrication of delivery evidence, completion records, or Customer confirmations; (c) Collusion with any party to inflate ratings, manipulate bid scores, or distort performance data; (d) Creation of multiple accounts to exploit the tier system, circumvent suspensions, or obtain improper competitive advantage; (e) Accepting or soliciting payment outside the Platform’s escrow system; (f) Misrepresentation of service capabilities, qualifications, or professional credentials; (g) Identity theft, impersonation of another Provider or Customer; (h) Money laundering, terrorist financing, or use of the Platform for illegal financial activities; (i) Manipulation of automated systems, including AI scoring, audit logs, or payment processing; (j) Collusion with DassGO staff to obtain preferential treatment, bypass procedures, or corrupt operational decisions.

26.3 Detection & Investigation

DassGO employs automated fraud detection systems that monitor Platform activity in real time, including anomalous bidding patterns, unusual payout requests, mismatched device or location signals, and irregularities in KYC documentation. Upon detection of a fraud indicator, DassGO may immediately: freeze all pending payouts to the affected Provider; suspend Platform access pending investigation; request additional verification documentation; and refer the matter to the DassGO CTO and COO. All fraud investigations are conducted under the authority of the COO. Investigation timelines are governed by the Internal SOP. Providers under investigation are not entitled to access the investigation file unless required by Ethiopian law.

26.4 Consequences of Confirmed Fraud

Upon confirmation of fraud, DassGO shall: (a) Immediately and permanently terminate the Provider’s account; (b) Blacklist the Provider’s identity across all DassGO platforms with no right of reapplication; (c) Forfeit all pending payouts and escrow balances; (d) Pursue civil recovery proceedings for all losses, costs, and damages incurred by DassGO or its Customers; (e) Refer the matter to the Ethiopian Federal Police and relevant law enforcement authorities; (f) Report to ERCA where applicable tax fraud is identified. Consequences are cumulative. No compensation shall be payable to a Provider whose account is terminated for fraud.

26.5 Fraud Reporting

Providers are encouraged to report suspected fraud by other Providers, Customers, or DassGO staff to fraud@dassgo.com. Reports may be made anonymously. DassGO will acknowledge all reports within five (5) business days. Providers who make good-faith fraud reports shall not suffer any detriment as a result. Providers who knowingly make false or malicious fraud reports will be subject to disciplinary action.

27.1 This Non-Circumvention Policy is a standalone and independently enforceable legal agreement forming part of the Provider Terms & Conditions. It governs all Provider conduct in relation to DassGO’s Customer relationships, commercial introductions, and business connections.

27.2 Core Prohibition

Providers must not, directly or indirectly, at any time during their engagement with DassGO or for a period of twenty-four (24) months following the date of their last Platform interaction: (a) Contact, solicit, approach, or engage any Customer introduced or identified through the DassGO Platform for commercial purposes outside the Platform; (b) Accept payment, benefit, commission, referral fee, or any consideration from any DassGO Customer outside the Platform’s escrow and payment systems; (c) Facilitate, introduce, or enable any third party to engage directly with a DassGO Customer in a manner that circumvents DassGO’s Platform; (d) Use any Customer contact information, data, or personal details obtained through the Platform for any purpose other than Platform-governed service delivery; (e) Establish, maintain, or operate any commercial relationship with a DassGO Customer that was not established, initiated, and governed exclusively through the DassGO Platform.

27.3 Penalties for Circumvention

Breach of this Non-Circumvention Policy entitles DassGO to: (a) Immediate permanent termination and blacklisting of the Provider’s account; (b) Full forfeiture of all pending payouts and escrow balances; (c) A contractual penalty equal to three hundred percent (300%) of the estimated Platform Commission on any circumvented transaction or series of transactions, payable as liquidated damages; (d) Civil proceedings for recovery of all losses, costs, legal fees, and damages, without the requirement to prove actual financial loss; (e) Injunctive relief to prevent ongoing or future circumvention, without the requirement to post bond or security. All penalties are cumulative and not mutually exclusive.

27.4 Scope of Application

This prohibition applies regardless of: (a) Whether the circumvention was initiated by the Provider or the Customer; (b) Whether any money changed hands; (c) Whether the service performed was identical to, similar to, or different from services performed through the Platform; (d) Whether the Provider’s account was active, suspended, or terminated at the time of circumvention. The obligation survives termination of the Provider agreement indefinitely in respect of Customers known to the Provider through the Platform.

28.1 This Escrow Agreement governs the holding, management, and release of all Customer payments processed through the DassGO Platform. It forms a binding standalone agreement between DassGO and the Provider in addition to the Provider Terms & Conditions. DassGO acts as escrow agent in respect of all Customer funds pending verified service delivery.

28.2 Escrow Mechanics

Upon Customer payment, funds are ring-fenced into DassGO’s Escrow Account managed by DassGO and/or its licensed payment or banking partner(s). Escrowed funds are: (a) Held on behalf of the Customer pending verified service delivery; (b) Protected from Provider access until all release conditions are satisfied; (c) Segregated from DassGO’s own operational funds. No interest accrues to the Provider on escrowed funds. DassGO’s escrow function is operational, not fiduciary.

28.3 Release Conditions

Escrow funds are released to the Provider only when all of the following conditions are satisfied: (a) DassGO QA has approved the completed work; (b) Delivery has been made to the Customer; (c) Either (i) the Customer has confirmed delivery within the applicable review window, or (ii) the Auto-Approval period has expired without a dispute being raised; (d) No active fraud investigation or compliance hold applies to the Provider’s account; (e) The Provider’s KYC/KYB status is verified and current. For multi-stage projects, partial releases may be authorised by DassGO at approved milestone points, subject to the same release conditions applied to each stage.

28.4 Holds, Freezes & Forfeiture

DassGO may place a hold on, freeze, or permanently forfeit escrowed funds in the following circumstances: (a) Active fraud investigation — hold until investigation concludes; (b) Active dispute proceedings — hold pending resolution; (c) KYC/KYB expiry or non-compliance — hold until re-verification is completed; (d) Annual Re-Verification non-compliance — escalating hold per the timeline in Clause 18; (e) Confirmed fraud — permanent forfeiture; (f) Material breach of the Provider Terms — forfeiture as determined by the COO; (g) Court order or regulatory direction. DassGO will notify the Provider of any payout hold within five (5) business days, unless prohibited by an active legal or regulatory obligation.

28.5 Dispute Over Escrowed Funds

Where a Customer raises a dispute within the review window, escrowed funds shall be held pending resolution under DassGO’s Dispute Resolution Policy (Section N and Clause 16). DassGO’s determination as to the disposition of escrowed funds following a dispute shall be final and binding, subject only to the arbitration process in Clause 24. DassGO may reverse, return, or redistribute escrowed funds upon confirmed fraud, service failure, material breach, Customer protection requirements, or binding arbitral award.

29.1 This Dispute Resolution Policy is a comprehensive standalone policy governing the resolution of all disputes between DassGO and any Provider. It supplements and expands upon Clauses 16 and 24 of the Provider Terms & Conditions, with which it is to be read together. All disputes must follow this mandatory process in full before any external legal or arbitral proceedings may be initiated.

29.2 Categories of Dispute

Disputes governed by this policy include: (a) Payment disputes — disagreements regarding payout calculation, tier share rates, commission deductions, or escrow release; (b) Performance disputes — challenges to performance scores, success rates, or Progression Point calculations; (c) Assignment disputes — challenges to bid outcomes, assignment decisions, or rejection of work; (d) Disciplinary disputes — appeals against suspensions, blocks, terminations, or blacklisting; (e) QA disputes — challenges to QA rejection decisions or rework requirements; (f) Data disputes — requests to correct inaccurate personal or performance data.

29.3 Mandatory Three-Step Process

Step 1 — Internal Support Review: The Provider submits a written dispute with supporting evidence to support@dassgo.com (operational disputes) or finance@dassgo.com (payment disputes), citing the relevant Case ID and clause, within thirty (30) calendar days of the event. DassGO acknowledges within five (5) business days and issues a substantive response within fifteen (15) business days. Step 2 — Executive Escalation: If the Step 1 response is unsatisfactory, the Provider escalates in writing to escalations@dassgo.com within fourteen (14) calendar days of the Step 1 response. The COO (or designated deputy) will review and issue a final internal decision within twenty (20) business days. The COO’s decision is final on all internal appeals. Step 3 — Binding Arbitration: If the Step 2 decision does not resolve the matter, either party may initiate binding arbitration in Addis Ababa, Ethiopia, within thirty (30) calendar days of the Step 2 determination, by written notice to the other party. Arbitration shall be conducted under applicable Ethiopian arbitration law, in English and/or Amharic. The arbitral award is final, binding, and enforceable in any court of competent jurisdiction. Neither party may commence external proceedings before completing Steps 1 and 2.

29.4 Evidence Standards

Platform records, immutable system logs, AI-generated outputs, QA records, and audit trail entries are admissible as primary evidence in all dispute proceedings. Providers must submit all supporting evidence at the time of raising the dispute. Late submission of evidence may be refused at DassGO’s discretion. DassGO’s internal records are presumed accurate unless the Provider demonstrates a manifest system error supported by contemporaneous documentation.

30.1 By registering on the DassGO Platform, the Provider provides full, informed, and freely given consent to the collection, processing, storage, and sharing of their personal data by DassGO in accordance with the DassGO Privacy Policy (Section J), this Data Processing Consent, and applicable Ethiopian law. This consent is provided in addition to any contractual or legitimate interest basis on which DassGO may otherwise process data.

30.2 Specific Consents

The Provider specifically consents to: (a) Biometric Processing — the collection and processing of facial biometric data during KYC/KYB verification and annual re-verification for identity authentication purposes; (b) Communications Monitoring — the recording and storage of all Platform communications, messages, bids, and assignment interactions for quality assurance, fraud prevention, and dispute resolution purposes; (c) Automated Decision-Making — the use of automated and AI-driven systems to calculate performance scores, tier classifications, bid rankings, fraud risk assessments, and payout eligibility, including decisions that may materially affect the Provider’s Platform access or earnings; (d) Background Screening — verification of the Provider’s identity, professional credentials, and history against fraud databases, government watchlists, sanctions lists, and professional body registers; (e) Data Sharing — sharing of personal and operational data with licensed payment partners, verification services, law enforcement, regulatory bodies, and arbitration authorities as described in the Privacy Policy; (f) Retention — retention of all Provider data for the minimum period specified in the Privacy Policy, including post-termination retention required by law.

30.3 Withdrawal of Consent

Providers may withdraw consent for specific data processing activities by submitting a written request to privacy@dassgo.com. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal. Where consent underpins a processing activity that is necessary for Platform access — including KYC verification or biometric identity authentication — withdrawal of such consent will be treated as a voluntary termination of the Provider’s account and will trigger account deactivation within thirty (30) calendar days. Withdrawal of consent does not affect DassGO’s right to retain data where required by law, regulation, or active legal proceedings.

30.4 Annual Renewal

Data Processing Consent is renewed annually as part of the Annual Re-Verification process (Section P). Failure to complete re-verification constitutes a withdrawal of consent and triggers the consequences set out in Clause 30.3 and Section P.

31.1 DassGO’s Annual Re-Verification policy mandates that all active Providers must undergo full identity, credential, and consent re-verification on each anniversary of their account activation date. Annual Re-Verification is mandatory for all Provider tiers without exception. This policy expands upon Clause 18 of the Provider Terms & Conditions and governs all aspects of the re-verification process.

31.2 Re-Verification Requirements

Each Annual Re-Verification requires the Provider to submit and pass: (a) Updated government-issued photo identification — must be valid and not expired; (b) Updated facial biometric re-authentication; (c) Renewed professional licences and permits for all registered service categories; (d) Updated business registration and ERCA tax registration evidence, where applicable; (e) Updated bank account and payment details where any changes have occurred; (f) Confirmation and renewal of Data Processing Consent (Clause 30) and acceptance of any updated Terms; (g) Completion of any updated background screening required by DassGO at its sole discretion.

31.3 Notice & Timeline

DassGO will issue a formal Re-Verification Notice sixty (60) calendar days before the re-verification due date via the Provider’s registered Platform account and email address. The Provider must complete all re-verification requirements within thirty (30) calendar days of the due date. All re-verification submissions must be made through the designated re-verification portal on the DassGO Platform. Submissions via email or other channels will not be accepted unless DassGO expressly directs otherwise in writing.

31.4 Non-Compliance Consequences

Non-compliance with the Annual Re-Verification obligation shall result in the following escalating consequences, effective automatically without further notice: (a) Day 1–30 past due date — Temporary access suspension: no new assignments may be accepted; all pending bids are cancelled; escrowed funds are held; (b) Day 31–45 past due date — Extended suspension: all active assignments are placed on administrative hold; (c) Day 46–60 past due date — Account deactivation: Platform access is fully revoked; Provider ID is deactivated; all escrowed funds remain held pending re-verification completion; (d) Submission of false, forged, or misleading documents during re-verification — Immediate permanent termination and blacklisting, with all applicable fraud consequences under Clause 26. These consequences are automatic and do not require prior notice beyond the original 60-day Re-Verification Notice.

31.5 Reinstatement

A Provider whose account has been suspended or deactivated solely for failure to complete Annual Re-Verification (and not for any other breach) may apply for reinstatement by completing all outstanding re-verification requirements within sixty (60) calendar days of deactivation. Reinstatement is subject to DassGO’s approval and is not guaranteed. Upon reinstatement: all previously held escrowed funds shall be released within five (5) business days, subject to any outstanding disputes or compliance checks; tier classification and Progression Points shall be restored to their pre-suspension status; the Provider’s next re-verification due date shall be twelve (12) months from the date of successful reinstatement. No reinstatement is available to Providers terminated for submission of false documents.